Customer Tariff Increases

Your customer tariffs are increased in 4 places.

If you are increasing your international tariffs to all customer for all services by the same percentage with no exceptions you can follow steps here.

In the Control Panel > Retail Tariffs > Bulk Tariffs Updates

You have;

Bespoke tariffs

Alternative Frameworks

Standard framework

Overnight Tariffs

Bespoke Tariffs in the Control Panel > Retail Tariffs >

Increase Bespoke Tariffs > Select Tariffs you wish to increase or select all >

Enter percentage you wish to increase by e.g.. “4.5” select if you wish to increase your non-docs charge by this percentage if applicable, and if you wish to round the prices to the nearest 5p (not normally done) >

Hit Update Selected Tariffs & Continue.

To increase your Frameworks - Control Panel > Retail Tariffs > Increase A Framework Tariff >

Select your framework you wish to increase > Select any accounts you do not wish to be affected by increase and Continue to next stage >

Create a new framework and tariff names for customers not increasing (Can be ignored if all customers are being increased) > Continue to Next Stage >

To increase your Standard Framework Tariff - Control Panel > Retail Tariffs > Increase The Whole International Tariff >

Select any accounts you do not wish to be affected by an increase or Skip accounts and Continue to next stage (If accounts are faded out they are not looking at standard framework) >

Create a new framework and tariff names for customers not increasing (Can be ignored if all customers are being increased) > Continue to Next Stage >

To increase your Overnight Tariffs - Control Panel > Retail Tariffs > Increase Overnight Tariffs

Select the services you want to increase the rate on, and select the overnight bands you wish to increase.

Then enter the percentage you would like to increase by.

Knowledge Base

Customer Tariff Increases